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		<title>How to Turn Contacts into Advocates</title>
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		<description><![CDATA[How do you cultivate relationships where your clients want to tell others all about you? What will make you and your wisdom irresistible? Discover the most important principles for building the kind o]]></description>
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		<title>The Willie Factor &#8211; Sales and Service Training DVD Video</title>
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		<pubDate>Sat, 24 Oct 2009 23:40:33 +0000</pubDate>
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		<description><![CDATA[When a typical taxi ride from the airport to a hotel turns out to be everything but ordinary, Joel Weldon discovers an amazing man who redefines what it means to sell and serve. Buckle your seat belt ]]></description>
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		<title>Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)</title>
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		<pubDate>Sat, 17 Oct 2009 04:02:10 +0000</pubDate>
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		<title>Using the Diamond Touch to Improve Your Sales and Service Strategy</title>
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		<pubDate>Thu, 01 Oct 2009 09:28:33 +0000</pubDate>
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		<description><![CDATA[Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the]]></description>
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